At My Liberty Agency, we are committed to providing high-quality rental assistance services to make your relocation to Brisbane as smooth as possible. Below are the terms and conditions of our services to ensure full transparency for our clients.
1. Service Scope & Package Inclusions
Our services are structured into three packages:
-> Essential (AUD $2,500)
Covers the full rental process from property search to lease signing.
-> Premium (AUD $3,800)
Includes Essential Assistance plus additional support with bond payment, entry condition report help and Lease & Tenant Rights Handbook.
-> VIP (AUD $6,500)
Includes Full Assistance plus move-in coordination and airport transfer.
Each package includes the following services:
✔ 1 Property Search – A selection of 15 properties based on your preferences and market availability. Please note that, as per our terms and conditions, a maximum of 15 properties will be presented within a maximum of 3 months to ensure you have the best possible options for your relocation.
✔ 1 Shortlisting Process – We help you select the 3 most suitable properties for application.
✔ 3 Video Walk-Through Inspections – One recorded tour per shortlisted property, providing insights on condition and layout.
✔ 3 Rental Applications – Guidance on submitting a strong and competitive application for up to the 3 shortlisted properties.
Additional property searches, video inspections, or applications can be requested at an extra cost.
📅 Package Validity: Each package is valid for four (4) months from the date of the first Personalised Property Search sent. If the package expires before securing a rental, a new package must be purchased. Alternatively, clients have the option to extend the validity of their package for an additional month by purchasing a package extension.
Why Have a Validity Period?
This ensures:
- Service Efficiency – We can better manage the workload and provide high-quality service to all clients.
- Market Relevance – The rental market changes quickly, and a defined period ensures applications remain relevant.
- Client Engagement – Encourages active participation in the rental process, avoiding prolonged inactivity.
- Fair Resource Allocation – Allows every client to receive dedicated support within a reasonable time frame.
Options for Extending Validity
For additional flexibility, we offer:
✅ Package Extension – Extend the validity for AUD $250 per additional month.
⚠️ Active Engagement Policy – If a client becomes unresponsive for 30 consecutive days, the package may expire early.
⚠️ Custom Adjustments – Limited extensions may be granted based on market conditions and availability.
Payment & Upfront Fee Requirement
All service fees must be paid in full before service commencement. This ensures:
- Commitment & Fairness – We can allocate resources efficiently and prioritise engaged clients.
- Guaranteed Service – We invest time and expertise in property searches and application support.
- Operational Costs – Upfront payment covers administrative work, research, and inspections conducted by our team.
An invoice and a payment receipt acknowledgement will be sent to the client once payment is received.
Summary of Packages
| Package | Price (AUD) | Property Searches | Shortlisted Properties | Video Inspections | Applications | Additional Services |
| Essential | $ 2,500 | 1 | 1 | 3 | 3 | Lease agreement check & signing |
| Premium | $ 3,800 | 1 | 1 | 3 | 3 | Bond payment assistance, Entry condition report help, Lease & Tenant Rights Handbook |
| VIP | $ 6,500 | 1 | 1 | 3 | 3 | Move-in coordination (electricity & water setup), Reception of white goods deliveries, Airport pickup |
📅 Validity: All packages are valid for 4 months from the first Personalised Property Search sent.
💳 Payment: Full payment required before service commencement.
2. Policy for Unsuccessful Applications
If you have used your included rental applications and have not secured a property, don’t worry! You can purchase another package or select specific services from our Individual Service Pricing below:
Pricing for Unsuccessful Applications Package
✔ 1 Property Search
✔ 1 Shortlisted Properties
✔ 3 Video Walk-Through Inspection
✔ 3 Rental Application Submission
Pricing: AUD $1900
📌 Breakdown of Individual Service Pricing:
✔ 1 Property Search→ AUD $200
✔ 1 Shortlisted Properties → Included in property search
✔ 1 Video Walk-Through Inspection → AUD $400
✔ 1 Rental Application Submission → AUD $250
⚠ This is a special price for re-conducting a search after a package has been fully used and the application was unsuccessful. This offer is extendable up to two times only.
If you wish to continue your search after an unsuccessful application, we offer the following options:
✅ Purchase Additional Application Support – Extra applications available at an additional cost.
✅ Adjust Search Criteria – We can refine your preferences based on market conditions.
✅ Improve Application Strength – Assistance with financial proof and references.
✅ Upgrade to a Higher Package – Upgrading to Full Assistance or Premium Relocation may provide more support.
3. Lease & Tenant Rights Handbook
Clients who purchase the Premium or VIP packages will receive our Lease & Tenant Rights Handbook.
⚠️ Important Disclaimer: While this book is regularly updated, we strongly recommend checking the Queensland Residential Tenancies Authority (RTA) website (www.rta.qld.gov.au) for the latest legal updates and changes in regulations.
4. Document Support & Limitations
While My Liberty Agency helps in filling out required forms, we cannot sign or submit any legal documents on your behalf:
❌ Rental Agreements – Signing is strictly between the tenant and the property manager/landlord.
❌ Bond Lodgement Forms – You must personally lodge the bond payment with the relevant authority.
❌ Electricity & Water Account Setup – We guide you through the process, but accounts must be set up under your name.
❌ Entry Condition Reports – We assist in reviewing and completing the form, but the tenant must submit it.
💰 Payment Handling Disclaimer: My Liberty Agency does not collect or handle any payments related to your bond, rent, or utility setup. Our only charges are for the service package you choose.